About LOVESF

The absolute best way to reach us 24x7 is by email to hello@rickshawbags.com.

Mailing address and physical location: 904 22nd St, San Francisco, CA 94107

We're excited to announce our Factory Store is open! Visiting hours are M-F 10am-5pm.

We love what we do, and we love to hear from our customers and prospective customers. We welcome comments, suggestions, kudos and complaints — please let us know by sending an email to customerservice@rickshawbags.com. We especially enjoy receiving kudos and rave reviews from our customers, so don’t hold back on those, but we also need to know if something is not to your liking. We welcome constructive criticism, and we will honor your correspondence with a prompt and courteous response. If we make a mistake, we will do our best to correct it. If we have frustrated you, please remember, we are sensitive, friendly, reasonable humans with nothing but good intentions — let's just figure it out together. Please let us know if you spot any spelling or grammar errors on our web site — we hate those! 

We ship worldwide — if USPS or FEDEX deliver there, so do we. Shipping options and prices depend upon your destination address and the weight of your order, and are calculated in our shopping cart during checkout. You will see the shipping fee before you pay, so you don't need to complete the order to know the total cost. USPS International is generally the most economical, and should be about $13.50 for orders weighing less than 14 ounces (0.4 kg) — perfect for many of our small goods, like zipper pouches, wallets and pen cases. Please note that Rickshaw Bagworks is NOT responsible for any international tariffs or additional customs duties imposed by the destination country. On occasion, some countries charge an additional customs tax based on the declared value of the item being shipped; this is outside of our control. Please note, we are required by law to declare the actual purchase price of your order. If you have any specific questions please email us customerservice@rickshawbags.com.

We have a simple policy: No reasonable request denied. If we made it wrong, we'll make it right. If there is a defect in the materials or workmanship we will repair or replace the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, and cosmetic damage such as color fading, scratches and stains. Let's be reasonable — nothing lasts forever. We use high quality materials and components, and if you're nice to your bag, it should last for years. If you drag it behind your motorcycle or drop it off a cliff, it won't last long. That said, if you’re not happy with us, we’re not happy. So, if you’re unhappy with your Rickshaw product, and believe it has failed to provide the value you expected, please contact us and we'll see what we can do. If we don't make your product any longer, we may offer you a discount on something new. The best way to reach us is by email at customerservice@rickshawbags.com.

We welcome inquiries from independent specialty retailers. If you're interested in becoming one of our select retailers, please contact us directly at sales@rickshawbags.com.

We operate our own manufacturing facility at our San Francisco headquarters. We make all of our products from scratch right here in SF.